Frequently Asked Questions

No. You can donate as a guest — just enter your name and email during checkout. Creating an account is only required if you want to start a fundraising campaign.

Yes. All payments are processed by Stripe, a PCI-DSS Level 1 certified provider. GratefulFund never stores your card number or CVV.

Yes. Campaigns that allow anonymous donations show a checkbox at checkout. Your name will be hidden from the public supporter list, though your email is still collected for the receipt.

Only if the campaign organizer is a registered nonprofit and has stated so on their campaign page. GratefulFund itself is not a charity. Please consult a tax advisor.

Donations are generally non-refundable. If you believe a campaign was fraudulent, contact us at support@gratefulfund.com and we will investigate.

When you donate, you'll see an optional tip (default 10%) that goes directly to GratefulFund to keep the platform running. You can adjust it to 0%, 5%, 10%, or 15% — your donation amount is never reduced.

Register for a free account and select "Fundraise" as your role. Once logged in, go to your dashboard and click "+ New Campaign". Fill in your title, story, goal, and cover image — then submit for review.

Campaigns are typically reviewed within 24–48 hours. You'll be notified by email once your campaign is approved or if changes are needed.

You need to connect a Stripe account from your organizer dashboard. Funds are paid out according to Stripe's payout schedule (usually 2 business days after a successful charge) directly to your bank account.

GratefulFund charges no mandatory platform fee. Stripe's standard payment processing fee (2.9% + 30¢ per transaction) applies to every donation. The optional donor tip goes to GratefulFund — not deducted from your funds.

Yes. You can update your campaign title, story, cover image, and goal from your organizer dashboard at any time. You can also post campaign updates to keep donors informed.

GratefulFund uses a keep-what-you-raise model. You keep all funds raised regardless of whether you hit your goal, minus Stripe processing fees.

Yes. There is no limit to the number of campaigns you can create and run simultaneously.

Every campaign is reviewed by our team before going live. We monitor for suspicious activity and accept reports from donors. Campaigns that violate our Terms of Service are removed and funds may be withheld.

Campaign organizers must be in a country supported by Stripe Connect. Donors can contribute from anywhere Stripe accepts payments.

Email us at support@gratefulfund.com with the campaign URL and details of your concern. We take all reports seriously.