Frequently Asked Questions

No. You can donate as a guest — just enter your name and email during checkout. Creating an account is only required if you want to start a fundraising campaign.

Yes. All payments are processed by Stripe, a PCI-DSS Level 1 certified provider. GratefulFund never stores your card number or CVV.

Yes. Campaigns that allow anonymous donations show a checkbox at checkout. Your name will be hidden from the public supporter list, though your email is still collected for the receipt.

Only if the campaign organizer is a registered nonprofit and has stated so on their campaign page. GratefulFund itself is not a charity. Please consult a tax advisor.

Donations are generally non-refundable. If you believe a campaign was fraudulent, contact us at support@gratefulfund.com and we will investigate.

When you donate to a campaign, you'll see an optional tip (default 10%) that goes directly to GratefulFund to keep the platform running. You can adjust it to 0%, 5%, 10%, or 15% — your donation amount is never reduced. Church giving gifts do not include an optional tip; a separate platform fee applies to those gifts (see Church Giving below).

Yes. Approved churches have a hosted giving page at gratefulfund.com/give/your-church. You can give to tithe, offering, building fund, or other funds the church has set up — by card or, where available, mobile money. No account is required.

Tax treatment depends on the church's legal status and your local tax laws. GratefulFund does not provide tax advice. Contact the church directly for a receipt or tax documentation.

Register for a free account and select "Organize" as your role. Once logged in, go to your dashboard and click "+ New Campaign". Fill in your title, story, goal, and cover image — then submit for review.

Campaigns are typically reviewed within 24–48 hours. You'll be notified by email once your campaign is approved or if changes are needed.

You need to connect a Stripe account from your organizer dashboard. Funds are paid out according to Stripe's payout schedule (usually 2 business days after a successful charge) directly to your bank account.

GratefulFund charges no mandatory platform fee. Stripe's standard payment processing fee (2.9% + 30¢ per transaction) applies to every donation. The optional donor tip goes to GratefulFund — not deducted from your funds.

Yes. You can update your campaign title, story, cover image, and goal from your organizer dashboard at any time. You can also post campaign updates to keep donors informed.

GratefulFund uses a keep-what-you-raise model. You keep all funds raised regardless of whether you hit your goal, minus Stripe processing fees.

Yes. There is no limit to the number of campaigns you can create and run simultaneously.

Church Giving is a hosted online giving page for churches to collect tithes, offerings, and other designated funds. Each approved church gets a permanent page at gratefulfund.com/give/your-church that you can share on your website, bulletin, or social media.

Register as an organizer and set up your church profile from the Church Giving section of your dashboard. Add your church name, logo, colors, and giving funds (e.g. Tithe, Offering, Building Fund). After our team reviews and approves your church, your giving page goes live.

Card payments are processed through Stripe. Mobile money (such as M-Pesa, MTN, and Airtel) is available in supported African markets through PawaPay, where enabled for your church. Members pay the amount they enter — fees are deducted before the church receives funds.

Church giving includes a platform fee (shown on the giving page and in your dashboard) plus standard payment processing fees. The donor pays the full amount they enter; the platform fee and processor fee are deducted before the net amount is credited to the church. This is different from campaigns, which have no mandatory platform fee and rely on optional donor tips.

Card gifts are paid out through Stripe Connect, the same as campaign funds. Connect your Stripe account from the Church Giving dashboard. Mobile money gifts are collected via PawaPay; payout handling depends on your church's setup and region.

Yes. You can set colors to match your church website, upload a logo, and manage giving funds from your organizer dashboard. You can also get an embed code to add a giving widget to your own site.

No. Members visit your hosted giving page, choose a fund and amount, and complete checkout as a guest — just like campaign donations.

Every campaign is reviewed by our team before going live. We monitor for suspicious activity and accept reports from donors. Campaigns that violate our Terms of Service are removed and funds may be withheld.

Campaign organizers must be in a country supported by Stripe Connect. Donors can contribute from anywhere Stripe accepts payments. Church giving with mobile money is available in select African markets through PawaPay, in addition to card payments worldwide.

Email us at support@gratefulfund.com with the campaign URL and details of your concern. We take all reports seriously.